FAQ
Common questions about browsing and requesting quotes.
Categories
Most EU pallet lanes ship within 3–6 business days after payment clears. Remote regions may add 1–2 days.
Your account manager can confirm the lane-specific SLA on your quote.
Yes. We support mixed-SKU full truckload and FCL bookings when MOQs per SKU are met. A pick sheet is generated per outbound wave.
Tracking links appear in your order confirmation email and in the account portal once the carrier accepts the pickup scan.
Multi-stop consolidations may show one master tracking ID until the final mile leg is booked.
Export quotes typically reference FOB origin or EXW unless your RFQ specifies DAP/DDP requirements.
Your account manager will confirm duties, insurance, and documentation on the signed quote.
Approved B2B accounts may receive Net-30 after credit review. First orders are typically prepayment or card-on-file until the account is tiered.
Update legal identifiers under WooB2B → Company profile (or ask your admin). Invoices pull the registered ID at issue time; retroactive changes require a credit note workflow.
Yes. Admins can invite colleagues with role-based permissions (browse, quote, approve PO).
New users inherit the company tax profile and default ship-to after admin approval.
Standard accounts receive PDF invoices by email. Enterprise tiers may enable EDI or portal download after onboarding.
Ask your account manager which format is active for your entity.
Open a product or use the global Request a quote form. Attach line notes, quantities, and ship-to so sales can tier pricing.
You will receive email confirmation; production setups often sync the payload to CRM or ERP.
MOQs appear on the product detail page and in quote responses when your SKU mix qualifies for a tier.
If a line is below MOQ, the RFQ workflow lets buyers ask for an exception with planned volume.
Phase-one storefronts may hide checkout and list prices while still exposing specs and RFQ entry points.
The woo-b2b plugin enforces catalog visibility rules until authenticated pricing is ready.
Look for download badges on the product detail page or linked case studies. Files are served from WooCommerce media or your DAM URL.
Contact sales if a document is missing for a SKU you are qualifying.
Traceability packs are available for regulated categories when included on the PO or contract.
Standard catalog SKUs ship with batch records on the packing list; deeper COA workflows require advance notice.
We flag superseded items in the catalog and suggest alternates with comparable specs.
Submit an RFQ noting the legacy part number so engineering can confirm fit and compliance.
Changes are possible before the pick wave starts. Email your account manager or use the portal change request with the PO number.
Cut-off times vary by warehouse; rush orders may lock within hours of confirmation.
Document exceptions on the delivery note and open an RMA within 48 hours with photos and carton IDs.
We arrange inspection, credit, or replacement per your contract tier.